Refund & Cancellation Policy

This policy applies to paid Paper Per Hour subscriptions, plans, credits, and other digital purchases made directly through Paper Per Hour. Purchases made through an app store or another reseller are generally governed by that provider’s refund process.

You may cancel an automatically renewing subscription through available account settings or by contacting support. Submit cancellation before the renewal date to avoid the next charge. Unless stated otherwise, you may continue using paid features until the end of the current billing period.

We will review refund requests made within 14 days of the relevant charge. A full or partial refund may be appropriate when:

• you were charged more than once for the same purchase;
• a billing error charged an amount different from what was displayed;
• a paid feature was materially unavailable for a sustained period and we could not provide a reasonable remedy;
• the purchase was unauthorized and promptly reported; or
• applicable law requires a refund.

Except where required by law, refunds are generally not available for a partially used billing period, consumed credits, substantial use of AI or storage resources, failure to cancel before renewal, dissatisfaction caused by inaccurate source materials or AI output that was clearly presented as requiring review, or suspension resulting from a violation of the Terms.

Contact Paper Per Hour support using the published support channel. Include the account email, transaction date, amount, and a short explanation. Do not send full card numbers or account passwords.

We may request reasonable information to verify the transaction and prevent fraud.

We aim to review complete requests promptly, normally within 5 business days. Approved refunds are returned to the original payment method where possible. Your bank or payment provider may require an additional 5–10 business days to display the credit.

If a purchase was billed by Apple, Google, or another reseller, request the refund from that provider. Paper Per Hour may not be able to reverse a transaction it did not process directly.

Upgrades, downgrades, promotional offers, and account credits may follow the terms shown at checkout. If Paper Per Hour permanently discontinues a prepaid service, we may provide a prorated refund or reasonable alternative.

We may update this policy as our plans and payment methods change. The version in effect when a charge occurred will normally govern that charge, subject to applicable law.