MGMT 623: Organizational Risk & Crisis Management Plan

This graduate study pack presents a comprehensive organizational risk and crisis management plan structured around Booker’s Eight-Step Risk Management Framework. Tailored for Master’s-level business leadership students (MGMT 623), the materials explore how enterprise leaders identify, assess, mitigate, monitor, and report complex internal and external threats within volatile global operating environments. Utilizing an in-depth case study of PulseSense Health—a digital health and remote patient monitoring technology provider—learners evaluate operational vulnerabilities spanning cybersecurity breaches, HIPAA/GDPR data privacy violations, cloud service disruptions, device component shortages, and cross-border regulatory constraints. The pack details crisis response mechanisms, including the establishment of incident command centers, crisis communication protocols, stakeholder contact hierarchies, and continuous business continuity testing. ### Course Outline: - **Module 1: Foundations of Enterprise Risk Management:** Categorizing strategic, operational, financial, and compliance risks using Booker's Eight-Step Framework. - **Module 2: Risk Identification & Threat Assessment:** Evaluating cyber threats, cloud infrastructure vulnerabilities, and medical device supply chain disruptions. - **Module 3: Impact Measurement & Prioritization Matrix:** Determining likelihood, severity, regulatory exposure, and patient safety impact. - **Module 4: Response Strategy & Crisis Command Architecture:** Designing emergency protocols, chain of command, incident response teams, and resource mobilization. - **Module 5: Crisis Communication & Stakeholder Governance:** Managing media relations, public notifications, regulatory reporting, and executive communication. - **Module 6: Monitoring, Auditing & Resilience Audits:** Post-incident review, continuous monitoring systems, and updating organizational contingency plans.